Terms & Conditions

1. Agreement to Terms

By accessing or using this website, you agree to be legally bound by these Terms and Conditions. If you do not agree with any part of these terms, you must discontinue use immediately. ZENORAVEL reserves the right to update or modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of any revisions.

2. Services Provided

ZENORAVEL provides curated travel planning, itinerary management, booking coordination, and related advisory services. We act as an intermediary between clients and third-party providers including airlines, hotels, and tour operators. All services are subject to availability and confirmation. ZENORAVEL does not guarantee uninterrupted availability of third-party services.

3. User Responsibilities

Users agree to provide accurate, current, and complete information during booking and account registration. You are responsible for ensuring travel documents, visas, insurance, and identification are valid and compliant with applicable regulations. Misuse of the website, fraudulent activity, or violation of laws may result in immediate termination of access.

4. Payments and Pricing

All prices are quoted in the applicable currency at the time of booking and may be subject to taxes, fees, and service charges. Payment must be made in full or according to the agreed installment schedule. ZENORAVEL reserves the right to adjust pricing due to supplier changes, currency fluctuations, or unforeseen costs. Failure to complete payment may result in cancellation of services.

5. Refund Policy

Refund eligibility depends on the cancellation terms of third-party providers. Some bookings may be non-refundable. Requests for refunds must be submitted in writing. Processing times vary based on the supplier’s policies. Service fees charged by ZENORAVEL may be non-refundable unless otherwise specified in writing.

6. Disclaimers and Limitation of Liability

ZENORAVEL acts solely as an intermediary and is not liable for acts, omissions, delays, cancellations, or service failures of third-party providers. We do not guarantee uninterrupted website functionality. To the fullest extent permitted by law, ZENORAVEL shall not be liable for indirect, incidental, or consequential damages arising from the use of our services.

7. Termination

ZENORAVEL reserves the right to suspend or terminate access to the website and services at its discretion, particularly in cases of breach of these Terms. Users may terminate their use at any time; however, outstanding obligations, including payment responsibilities, shall survive termination.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the applicable laws of the jurisdiction in which ZENORAVEL operates. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.