At ZENORAVEL, we operate with clarity and accountability. This Return Policy outlines the conditions under which refunds, returns, and exchanges are processed. Please review the guidelines below before submitting a request.
We believe in direct policies and fair processes. If a product or service does not meet agreed specifications, we will evaluate your request promptly and professionally.
Return requests must be submitted within 14 calendar days from the delivery date.
Cancellation or refund claims for services must be made within 7 calendar days of purchase, unless otherwise stated in your agreement.
Email our support team with your order number and a clear explanation of the issue.
Attach photos (if applicable) and proof of purchase documentation.
Await confirmation and return authorization instructions before shipping the item.
Once your return is received and inspected, ZENORAVEL will notify you of approval or rejection. Approved refunds will be processed to the original payment method within 5–10 business days.
Email: [email protected]
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM
Response Time: Within 1–2 business days